We want you to feel confident when shopping with PaperDot. If something goes wrong, we’re here to help.

1. When You Can Request a Return

You may request a return or exchange if:

The product arrives damaged

You receive the wrong item

The product has a clear manufacturing defect

We do not accept returns for change of mind.

2. How to Request a Return

To start a return:

Email us at paperdotshop@outlook.com with photos or a short video showing the issue

Our team will review your case and respond with the next steps

3. Return Conditions

Your return may be approved if:

The item is unused

It is in its original packaging

All accessories or bundled items are included

4. Refund & Replacement Options

Depending on the situation, we may offer:

Replacement of the same product

Exchange for another item

Refund (for approved cases)

Refunds for online payments are processed within 5–7 working days.

5. Items That Cannot Be Returned

Customized or personalized products

Sale or discounted items

Products damaged by the customer after delivery

Shipping Policy

We currently deliver only within Rawalpindi & Islamabad using our own delivery service.

1. Delivery Areas

We deliver to:

Rawalpindi

Islamabad

Orders outside these cities are not available at the moment.

2. Delivery Method

Since we do not use courier companies yet, delivery is done through:

PaperDot’s own delivery team, or

A local rider arranged by us

You will be contacted before delivery to confirm your address and availability.

3. Delivery Charges

We offer fixed delivery charges:

Flat Rate: Rs 150

4. Order Processing Time

After your order is confirmed:

Packing and preparation take 1–2 working days

5. Delivery Time

Estimated delivery time:

Rawalpindi & Islamabad: 1–3 working days

Delivery may take longer due to weather, traffic, or public holidays.

6. Order Confirmation

Before delivery, we confirm:

Your address

Phone number

Payment method (Cash on Delivery or Bank Transfer)

7. Damaged or Missing Orders

If your parcel arrives damaged or incomplete:

Email us photos or a video of the issue at paperdotshop@outlook.com

We will offer a replacement or refund depending on the situation.